Knowledge management km refers to a multidisciplined approach to achieving organizational objectives by making the best use of knowledge. This chapter presents a detailed description of knowledge management, the underlying concepts, differences between knowledge. Basic concepts of knowledge management executive information. Km seems to have been successfully applied in large companies, but it is. Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its. Serban, jing luan in the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative. Jun 01, 2005 knowledge management is embraced in many organizations and requires a business case to justify expenditure on programs to implement knowledge management behaviours and practices or hardware and software solutions. Preserve institutional knowledge in an environment of staff turnover and the ongoing need to quickly handle missioncritical tasks. A white paper on knowledge management and corporate. The paper is divided into three chapters as follows. Little that managers at all levels in an organization do falls outside the purview of the five management functions.
The organizational characteristics are handled in this work as constructs, as they are complex concepts. International journal of knowledge management, and international journal of knowledge management studies. This requires to forward knowledge to other units at. It discusses some business, structural and people factors. When implementing a knowledge management initiative the knowledge management. The utilization of the knowledge activities at the resources connected to knowledge which is limited and assisted through an extensive choice of aspects will result in km. This chapter presents a detailed description of knowledge management, the underlying. This paper studies the knowledge management tool and features that are implemented in tim and some problems that hindered knowledge management practices at tim. The concept paper 3 benefits of having the ce write the concept paper in stark contrast to the current situation in most companies, using the lppd approach and having a ce writing a concept paper creates the conditions for the emergence of the clear thinking required to make good products for customers and good processes for the company. If knowledge is a process, then the implied knowledge management focus is on knowledge flow. Knowledge management is the name of a concept in which an enterprise consciously and. The design and implementation of effective knowledge. Journal of knowledge management, economics and information technology 1 issue 6 october 2011 analysis of knowledge management within five key areas authors.
Abstract the purpose of the paper is to chronicle the depth and breadth of applied knowledge management definitions penned by researchers and practitioners alike. Could the result be the more potent domain of intellectual capital management. Knowledge management km definitions john girard, ph. Definitions of the new field look remarkably like those of information systems, decision support systems, and even data management of the past. Therefore creating, managing, sharing and utilizing. The field of knowledge management is the study of how firms manage the tacit and explicit knowledge and knowhow their employees have about its products, services, organizational systems and intellectual property. Jan 15, 2018 the classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994.
Specifically, knowledge management embodies the strategies and processes that a firm. Analysis of knowledge management within five key areas 3 issue 6 october 2011 4 and 5 present a discussion, some concluding remarks and suggestions for universities regarding the implementation of km. By applying the above s of concepts, organizations achieve their competitive advantage based on what they know, how effectively and quickly they acquire and use their knowledge. It is this practical approach to implementing knowledge management to bring real benefits to your organization that forms the core ideas presented in this paper. Understanding knowledge management can be concluded as the. Moreover, km is a concept the definition of which is not. The purpose of the paper is to chronicle the depth and breadth of applied. Successful implementation of knowledge management requires a clear identification of the. Km focuses on organizing and making available important knowledge, wherever and whenever it is needed. Analysis of knowledge management within five key areas. If knowledge is viewed as an object, or is equated with information access, then knowledge management should focus on building and managing knowledge stocks. Knowledge production is the process were new organizational knowledge is created and is synonymous to.
Knowledge management is embraced in many organizations and requires a business case to justify expenditure on programs to implement knowledge management behaviours and practices or hardware and software solutions. The process of knowledge transfer 3 in human resource management, the emergence of the knowledge logical is related to the awareness of the inadequacies of the taylorofordism model in a context of uncertainty. Serving the company to adapt itself to its environment, it is explicitly designed to increase flexibility and responsiveness of. A white paper on knowledge management and corporate culture. This very ambiguous category of systems refers to most systems used in the sharing, discovery, and creation of knowledge. Knowledge management meaning and important concepts. Management tim, a pseudonym is given to mask the institutions name.
Before turning in your concept paper, go through this checklist to make sure your concept paper is of the highest quality possible. Can we arrive at commonly accepted definitions of the key concepts and processes, such as. Knowledge management is a surprising mix of strategies, tools, and tech niquessome of which are nothing new under the sun. Knowledge management km is the process of creating, sharing, using and managing the knowledge and information of an organization. Knowledge management as an important tool in organisational. The rapid development of science and technology today, making organizational management to face challenges and keep innovating. An established discipline since 1991 citation needed, km includes courses taught in the fields of business administration. A knowledge management system is one that connects to all sources of knowledge. Km is also related to the concept of intellectual capital. This paper analyses the evolution of knowledge management km and focuses upon the impact of modern technologies and unstable business environment on the use of this management tool in companies.
The classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. Knowledge management, innovation and firm performance. The principles and practice of knowledge management by. Introduction to management and leadership concepts. Pdf according to peter drucker, knowledge has become a major economic resource and a key sourcedrive of competitive advantage.
The widest approach towards this concept is that the knowledge management is unity of three. Knowledge management is based on the idea that an organisations most valuable resource is the knowledge of its people. Understanding knowledge management can be concluded as the management of intellectual property owned by members of the organization and will be utilized for achieving competitive advantage for the organization. Citations are appropriate if you used any sources in developing your concept paper. Abstractthis paper discusses the important process of knowledge. United kingdom knowledge management km is the process of capturing, developing, sharing, and effectively using organisational knowledge knowledge management, 2014. Management theorists and practitioners may chose one or two of the five functions as most important, but this is not borne out normatively. Introduction to management and leadership concepts, principles, and practices ing.
Knowledge management influence on government organisations. The role of knowledge management in enhancing the competitiveness of small and mediumsized enterprises smes communications of the ibima volume 10, 2009 issn. Reading recent knowledge management km articles, one cannot escape the impression of a recycled concept. This paper, examines the relationships between knowledge management, customer orientation, crm technological, organizational factors and customer relationship management crm. This is not a new idea organisations have been managing human resources for years. Since we believe km is essentially new, a refined articulation of km is desirable. This white paper outlines how a knowledge management culture can be grown within your organisation.
The paper is able to demonstrate that knowledge management is a key driver of organisational performance and a critical tool for organisational survival, competitiveness and profitability. This paper, examines the relationships between knowledge management, customer orientation, crm technological, organizational factors and customer relationship management crm success with. The concept of knowledge in km 4 cannot be articulated at all is referred to as tacit knowledge, too. Although the concept of coding, storing, and trans. These are usually referred to be knowledge activities. Defining knowledge management the international institute for. How to identify knowledge and evaluate knowledge management. The knowledge management papers are a publication of knowledge management forum. Knowledge management may be distinguished from organizational learning by a greater focus on specific knowledge assets and the development and cultivation of the channels through which knowledge flows ii.
Knowledge management km cannot be achieved with a single definite activity. Failures are generally due to an over reliance on technology, a lack of understanding of the limitations of these systems, improper fit with organizational practices, lack of acceptance. The current debate about knowledge management km is also and mainly. Table 1 summarizes the number of articles surveyed per journal, totalizing 71 articles. In this paper, we will describe the knowledge management which includes history, concept, and process.
The knowledge management culture is compared with other organisational cultures, and the inevitability of knowledge management is advocated. This paper provides support for the importance of knowledge management to enhance innovation and performance. In this paper we present the cmaptools software as an example of how concept maps, a knowledge visualization tool. Our point of departure is the observation that yesterdays. Within these journals, we used as criterion for search the following keywords. Knowledge management and organisational learning, an. Knowledge management is the concept under which information is changed into actionable knowledge and made available effortlessly in a usable form to the people who can leverage it according to their needs. From knowledge management to knowledge commerce, knowledge management dec 1999.
Perhaps the most important process in km, it plays a determinant role for both knowledge reuse and knowledge creation. Knowledge visualization, in contrast, is a relatively new area of research that has received more attention recently due to the interest from the business community in knowledge management. Alireza anvari, gholamabbas alipourian, rohollah moghimi, leila baktash, department of industrial management, gachsaran branch, i. Serban, jing luan in the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative knowledge that an organization has. A very troublesome concept indeed, knowledge has a broad array of definitions. Online journal of applied knowledge management a publication of the international institute for applied knowledge management volume 2, issue 2, 2014 164 and cognitive.
Concept paper should be at least 2 pages and not be more than 10 pages, doublespaced. Guidelines of concept paper development by phd applicatnts. Storytelling, peerto peer mentoring, and learning from mistakes, for example, all have precedents in education, training, and arti. Technology and people related techniques bring to knowledge management the ability to carry out knowledge management processes quickly, efficiently and costeffectively, making it an enabling solution. Probably no better or more succinct singleline definition has appeared since. It is important to note that the definition says nothing about technology, while km is often facilitated by it. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge.
Is the merging of learning management and knowledge management desirable and inevitable. When i conducted my research i was able to find literally hundreds of definitions of knowledge management km, a selection of which are included at the end of this paper. In this white paper, we address the following important questions about an area with. One of the areas in management field that develops in its implementation is knowledge management.
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